Refund & Return Policy

At Orbit Globe , we prioritize hygiene, safety, and regulatory compliance. Due to the sensitive nature of medicines and medical products, we follow a strict no-return and no-cancellation policy after delivery.

No Return Policy

• We do not accept returns of medicines, medical devices, or healthcare products once they have been delivered.

• This policy is in place to ensure patient safety and product integrity, as per healthcare and pharmaceutical guidelines.

No Cancellation After Delivery

• Once an order is successfully delivered, order cancellation is not possible under any circumstances.

• Customers are advised to carefully review their order before placing it.

Refund Policy

• No refunds will be issued for delivered orders.

• Refunds are applicable only if:

  • The order was cancelled by us due to stock unavailability.

  • Payment was deducted but the order was not delivered.

• In eligible cases, refunds will be processed to the original payment method within 5–7 working days.

Damaged or Incorrect Products

• If you receive a damaged, expired, or incorrect product, please contact us within 24 hours of delivery with:

  • Order ID

  • Clear photos of the product and packaging

• After verification, we will provide a replacement (refunds are not applicable).

Contact Us

For any concerns regarding your order, please reach out to our support team:

• 📞 Phone: [Your Contact Number]

• 📧 Email: [Your Email Address]